About the company: Mediatac Electronics Industries is a leading company in the field of electrical and electronic devices, specializing in manufacturing and selling electrical devices. We believe in innovation and quality and seek to attract a distinguished Customer Service Manager to join our team. - Previous experience in maintenance centers or electrical appliance companies - Benefits of the job: - Competitive salaries - Social insurance - Private health insurance - Official holidays - Annual vacations - Transportation for employees. - Weekly days off: Friday and Saturday - Daily work hours: from 08:30 AM to 5:30 PM Responsibilities and duties: - Excellent communication skills. - Problem solving and decision making skills. - Experience in dealing with Customer Relationship Management systems and performance reports. - Mastery of negotiation, problem solving, and customer satisfaction. - Developing strategies to improve customer satisfaction. - Analyzing customer feedback and complaints to take corrective actions. - Creating and updating customer databases. - Preparing periodic reports on key performance indicators (KPIs). - First-contact resolution rate. - Customer satisfaction rate (CSAT/NPS). - Managing the Customer Service team and supervising staff performance and developing their skills. - Following up on maintenance requests and ensuring quick response and service quality. - Coordinating between Customer Service and Sales and Maintenance to ensure customer satisfaction. - Establishing and continuously developing Customer Service policies and procedures. - Training Customer Service staff on new products and interaction protocols. - Monitoring spare parts inventory related to maintenance requests.
Additional details
- Number of vacancies: 2
- Shift system: morning only
- Benefits: Health insurance, social insurance, transportation allowance, overtime