Job Title

Business Development & Client Success Executive

Department

Business Development

Reports To

CEO

Employment Type

Full-Time

About ICE Advertising Agency

ICE Advertising Agency is a leading BTL agency specializing in:

- Booth Design & Production

- POSM & Display Solutions

- Corporate Giveaways

- Printing Solutions

- Event Branding & Activation

We are looking for an ambitious professional who can build long-term relationships with new clients while ensuring an exceptional customer experience throughout the client journey.

Key Responsibilities

Business Development

- Identify and approach new B2B clients.

- Build and maintain a qualified sales pipeline.

- Arrange and conduct client meetings and presentations.

- Introduce ICE's services professionally.

- Understand client needs, objectives, budget, and timeline.

- Qualify leads before moving them to the Account Management team.

Client Handover

- Ensure a smooth handover to the Account Manager after project confirmation.

- Transfer all project information accurately.

- Participate in the kickoff meeting when needed.

Client Success

- Conduct weekly follow-up calls with newly acquired clients.

- Visit key clients regularly to strengthen relationships.

- Monitor major projects from a strategic perspective.

- Collect customer feedback after project completion.

- Ensure high client satisfaction throughout the customer journey.

Business Growth

- Identify Upselling opportunities.

- Identify Cross-selling opportunities.

- Expand business within existing client organizations.

- Build relationships with additional departments and brands inside client companies.

CRM & Reporting

- Update CRM with all meetings, opportunities, and client activities.

- Prepare weekly pipeline reports.

- Track sales opportunities until closure.

KPIs

- Number of qualified new leads.

- Number of client meetings.

- Number of new accounts opened.

- Total value of new business.

- Sales conversion rate.

- Pipeline value.

- Client satisfaction score.

- Customer retention rate.

- Number of Upselling opportunities.

- Number of Cross-selling opportunities.

- Monthly client visits completed.

Qualifications

- more than 3 years of experience in Business Development, Account Management, or B2B Sales.

- Experience in Advertising, BTL, Events, Printing, or Branding is highly preferred.

- Excellent presentation and communication skills.

- Strong negotiation skills.

- Ability to build long-term business relationships.

- Strong business acumen.

- Excellent English language skills.

- Proficiency in Microsoft Office and CRM systems.

Personal Skills

- Professional appearance.

- Self-motivated.

- Result-oriented.

- Excellent listener.

- Strong follow-up skills.

- High level of ownership.

- Customer-centric mindset.

- Team player.

- Time management skills.

- Problem-solving ability.

Compensation

- Competitive fixed salary.

- Attractive commission scheme.

- Performance-based bonuses.

- Career growth opportunities.

- Professional training and development.