• Ensure processing of warranty complaints.

• Ensure reports and documentation are prepared.

• Ensure that customer warranty requirements are available and understood.

• Ensure series claims are handled.

• Determine the warranty claims that are valid for others and the invalid ones.

• Direct the workshop to complete the required procedures from the factory to complete the claim.

• Determine priorities of claims submission, follow up on their status and finalize them for customers.

• Cooperate with the reception and the workshop to work on the warranty claims correctly in terms of content and complete all required data.

• Direct the reception and the workshop to the optimum procedures of reporting warranty cases to avoid declining of the claim.

• Update the reception and the workshop with any updates or recommendations announced by any brand regarding warranty procedures.

• Responsible for keeping and archiving all documents related to warranty cases and tolerance rates.

• Responsible for warranty-related spare parts in cooperation with the storekeeper.

• Responsible for following up on warranty cases and any required corrections to address any issues.

• Responsible for responding to any warranty complaints.

Requirements

• Bachelor's degree in Engineering or relevant major.

• Previous experience in same position not less than 2 year is a must.

• Strong numerical analysis skills and training required.

• Solid interpersonal verbal and written communication skills required.

• Ability to work in a team