Key Responsibilities

1. Enterprise Applications Management

• Lead the administration, configuration, and continuous improvement of the Microsoft Dynamics 365 environment.

• Manage the full lifecycle of system updates, rollouts, and module deployments across multiple business units and manufacturing facilities.

• Serve as the primary liaison between technical vendors, implementation partners, and internal stakeholders to ensure business requirements are effectively met.

• Develop and maintain user training programs, user guides, and system documentation to maximize user adoption and system utilization.

2. Analytics & Business Intelligence

• Design, develop, and maintain data models, dashboards, and reporting solutions using Power BI, Microsoft Excel, and other analytical tools.

• Transform operational and business data into meaningful reports and executive-level presentations to support strategic decision-making.

• Establish and maintain data governance standards and quality control procedures to ensure reporting accuracy and consistency.

• Support business improvement initiatives by developing KPIs, performance metrics, and analytical reports.

3. Systems Integration & Digital Transformation

• Lead the integration of Microsoft Dynamics 365 with other enterprise business applications.

• Provide technical oversight for the implementation of departmental software solutions, including HR ticketing systems and employee performance management platforms.

• Review existing software applications and business processes to identify automation opportunities and recommend process improvements.

• Ensure all enterprise applications comply with the company's Matrix of Authority, governance policies, and internal procedures.

Requirements

Qualifications

Education

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a closely related analytical field.

Experience

• Minimum of 5–7 years of experience in business systems management, ERP implementation, business analysis, or IT project management.

• Proven hands-on experience managing and customizing Microsoft Dynamics 365 or another ERP system within a complex, multi-site organization.

• Previous experience within the manufacturing or industrial sector is highly preferred.

Knowledge

• Strong knowledge of Microsoft Dynamics 365 administration and configuration.

• Solid understanding of ERP implementation and enterprise application management.

• Knowledge of Power BI, Microsoft Excel, and business intelligence reporting.

• Understanding of data governance, corporate reporting, and systems integration.

• Familiarity with corporate governance frameworks and Matrix of Authority.

Skills

• Leadership and team management.

• Business analysis and problem-solving.

• ERP implementation and project management.

• Data analysis and business intelligence.

• Stakeholder and vendor management.

• Excellent communication and presentation skills.

• Documentation and training development.

• Strategic planning and continuous improvement.

• Cross-functional collaboration.

• Strong analytical and decision-making abilities.