Logistics Dispatcher
As a Logistics Dispatcher, you will be the central hub of our transportation operations, ensuring the efficient and compliant movement of goods. Your responsibilities will include:
I. Dispatch & Route Management:

• Strategic Planning & Scheduling: Develop and optimize truck routes and delivery schedules, considering driver availability, equipment capacity, delivery deadlines, traffic, and regulatory requirements (e.g., Hours of Service).

• Load Procurement & Negotiation: Secure loads and negotiate competitive rates with brokers to maximize profitability and equipment utilization.

• Driver & Equipment Assignment: Accurately assign drivers and appropriate equipment to loads based on qualifications, suitability, delivery needs, and geographical positioning.

• Real-time Monitoring & Proactive Management: Utilize GPS and tracking systems to monitor truck location and shipment progress, proactively identifying and mitigating potential delays or issues.

II. Communication & Coordination:

• Driver Communication: Provide clear, concise dispatch instructions, load details, route information, and real-time updates to drivers via various communication channels.

• Customer Communication: Deliver timely updates on shipment status and estimated delivery times to customers, proactively communicating any potential delays.

• Internal Collaboration: Coordinate seamlessly with warehouse staff for loading/unloading schedules and with the accounting department for accurate billing and payroll.

III. Operational Efficiency & Problem Solving:

• Issue Resolution: Effectively manage and resolve unexpected operational challenges, such as traffic delays, mechanical issues, or delivery complications, to minimize disruption.

• Equipment Optimization: Strategically plan loads to maximize equipment utilization and minimize empty miles, contributing to overall operational efficiency.

• Performance Tracking: Monitor key performance indicators (KPIs) like target rate per mile and weekly revenue goals to assess and improve dispatch effectiveness.

IV. Compliance & Administration:

• Regulatory Adherence: Ensure strict compliance with all relevant transportation regulations, including Hours of Service (HOS) rules, Department of Transportation (DOT) guidelines, and company safety protocols.

• Maintenance Coordination: Facilitate communication between drivers and the maintenance department for equipment issues, coordinating necessary repairs and preventive maintenance.

• Data Management: Maintain accurate and up-to-date records within the Transportation Management System (TMS), including dispatches, driver assignments, delivery confirmations, equipment status, and incident logs.

• TMS Proficiency: Expertly utilize and optimize features within the transportation management system to enhance dispatch operations.

Requirements

• Exceptional Communication Skills: Clear, concise, and professional communication with drivers, customers, and internal teams.

• Strong Organizational and Time Management Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.

• Problem-Solving and Decision-Making Skills: Ability to analyze situations, identify issues, and implement effective solutions quickly.

• Knowledge of Transportation Regulations: Familiarity with HOS rules, DOT regulations, and other relevant laws.

• Software Navigation Proficiency: Expertise in using dispatch software, GPS tracking systems, email, and other relevant computer applications.

• Stress Management and Composure: Ability to remain calm and effective under pressure.

• Customer Service Orientation: Maintaining a professional and helpful attitude when interacting with customers and drivers.

• Negotiation Skills: Ability to negotiate rates with brokers or resolve conflicts.

• Work experience in Logistics (Preferable)

• Knowledge of logistics software or transportation management systems (Preferable)

• Proficient use of Microsoft Office Suite

• Demonstrate assertiveness and decisiveness

• Basic accounting knowledge

• Excellent Data Entry skills

• BSc in Supply chain management, Logistics or relevant field (Preferable)

• English Fluency is a must (both verbal and written).

• Internet Speed must be at least 70mbps (download).

• Laptop/ PC Specs:

  • Processor Core i5 or higher

  • 8 GB RAM min.