Job description

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.

Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.

Role Summary
As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat and email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves.

Key Responsibilities

• Serves customers by providing product and service information and resolving product and service problems.

  
  

• Promptly respond to customer questions submitted via email, chat, phone or any other channels. Ensures performance goals are being met consistently based on quality standards.

  
  

• Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.

  
  

• Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.

  
  

• Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.

  
  

• Diagnose the technical problem at the customer end and identify the possible solution (s); Report to the Manager on any issues which require further action

  
  

Desired Qualifications

• 1+ years’ experience in related positions.

  
  

• Excellent English/Arabic language skills

  
  

• Ability to communicate correctly and clearly with both internal and external customers

  
  

• Good composition & typing skills: Ability to compose a grammatically correct, concise, and accurate written response

  
  

• Excellent customer service skills: Ability to empathize with and prioritize customer needs

  
  

• Demonstrable conflict resolution and negotiating skills

  
  

Other Capabilities

• Comfortable in a fast-paced, multi-tasked, high-energy environment.

  
  

• Excellent documentation skills

  
  

At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.

1. Think Future First

   
   

2. Data Beats Opinions, Speed Beats Perfection

   
   

3. Optimise for Impact

   
   

4. Act Like An Owner

   
   

5. The Biggest Risk is Taking no Risk at All