We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Role title: Customer Service & Sales Officer Join an Exceptional Team Do you enjoy helping people reach their goals? Are you energised by face to face interactions and creating positive experiences? this is your opportunity to join a highly skilled, supportive, and people focused team at the British Council. We re seeking a Customer Service & Sales Officer to welcome students, guide them through their learning options, and play a key role in the ongoing success of our Teaching Centre. Why Join Us? Professional Growth & Development Learn from experts in customer engagement, sales, and education, with continuous opportunities to expand your skills and advance your career. A Culture That Values You We are committed to well being, inclusion, and ongoing improvement. Your ideas will be heard, and your contribution will help shape an exceptional learner experience. Be Part of a High Performing Team Join a collaborative, experienced group known for delivering excellence and supporting one another to achieve meaningful results for thousands of learners. Role Purpose You ll ensure every student whether new or returning receives attentive, informed, and professional support. Your work will help drive enrolments, contribute to centre targets, and uphold the British Council s reputation for quality and trust. Main Accountabilities You will engage with students and parents both in person and through various communication channels, responding to enquiries and guiding them through the registration process. In every interaction, you will uphold the British Council s commitment to delivering a welcoming and professional experience. A key part of your role will be supporting enrolment growth. This includes conducting consultations, managing and nurturing leads, following up on interest, and contributing to monthly sales targets. You will also play an active role in marketing related activities that help strengthen student engagement and awareness. To keep the Teaching Centre running smoothly, you will handle essential operational and administrative tasks. This includes accurate data entry, payment processing, coordinating surveys, and supporting day to day activities that ensure an efficient and well organised environment for students and staff. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email EMAIL_ADDRESS

Desired Candidate Profile

Comprehensive, proven experience as a customer service executive

Self-motivated with a results-driven approach

Excellent command of English written and spoken to connect confidently and clearly.

University degree

Customer Service Professional Qualification

Relevant qualification or training undertaken in Sales

Hands-on experience with CRM software is a plus