Company description

With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel features an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that provide a variety of dining experiences, and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, as well as state-of-the-art conference and banquet venues.

A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh airport.

Job description

• Responsible for specific stations in the bars, delivering food and beverage services to customers, possessing the related knowledge, and always present at his/her station.
• Take and serve guest orders promptly and according to the service manual, including offering information about daily specials, soups, and drinks to guests. Explain menu items, their garnish, contents, and preparation methods as requested.
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes.
• Address guests' service needs in a professional, positive, and timely manner.
• Inform customers about order alternatives and encourage the sale of targeted services.
• Deliver maximum service in each unit, keeping in line with service rules.
• Maintain any personal belongings of customers left at the workstation and hand such belongings over to supervisors.
• Comply with departmental instructions and procedures published by the Food and Beverage Department.
• Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.
• Comply with operational rules.
• Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.
• Attend orientation training.
• Undergo two performance assessments each year.
• Strive to achieve 100% customer satisfaction.
• Anticipate that all activities and purchased equipment and belongings may impact the environment. Participate in all activities organized to protect biological diversity and share responsibilities to increase environmental knowledge and carry out necessary trainings.
• Promote minimum consumption of currently used materials and equipment (paper, printed materials, etc.).
• Implement necessary warnings and departmental trainings to save energy within the facility. Continue implementing decisions taken for energy saving. Assess environmental effects and energy efficiency of purchased equipment.
• Carry out responsibilities to eliminate and collect waste properly, reducing environmental pollution and harmful effects.
• Fulfill all responsibilities related to quality management and food safety management systems implemented at the facilities.
• Perform all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: At least a high school or vocational diploma.
• Experience: At least 2 years of experience in the industry.
• Foreign language: English is required.
• Courses and training: Vocational trainings and seminars.
• Computer literacy: Not required.
• Skills: Basic knowledge of products and services in the related field (spirits, soft drinks, cocktails, presentation, etc.).