About the company

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The Retail Sales Representative is crucial in forming strong connections with customers to assist them in selecting products from the company's range. The role involves maintaining high merchandising standards and ensuring product availability to meet sales targets. A key component of success is surpassing customer expectations by understanding and addressing diverse customer needs, actively pursuing sales opportunities, and effectively promoting products. This position also requires relaying customer feedback and market trends to maintain a competitive edge.

What you will do

Operational & Commercial

• Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.
• Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.
• Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area.
• Ensure customers are the focal point at all times, striving to make them smile by meeting and serving them with empathy and care.
• Engage in daily dialogues with guests to gather continuous feedback on their experiences, learning about their needs and wants, and act accordingly.
• Cultivate effective relationships with customers by being understanding and sensitive to diverse customer needs, establishing trust and confidence.
• Determine customers' requirements and prepare a pro forma invoice accordingly.
• Maintain contact with and advise customers on news or recently received items of interest, following up on quotations sent to convert them into sales.
• Empower and encourage the team to take immediate action to meet customer needs and provide input on service improvements.
• Promote product sales by identifying and seizing opportunities, offering alternative solutions, and suggesting add-on sales to meet sales targets.
• Suggest improvements to enhance sales and identify slow-moving or non-selling items for potential sales actions.
• Display products fully using company-prescribed merchandising methods.
• Be an expert on the HFB product range.
• Stay informed on local market developments by listening to customer information, monitoring media advertising and promotions, and conducting scheduled market visits.
• Stay updated on changes in the company's product range such as new items or changes in existing ones, and inform the Sales Manager about customer feedback or issues regarding the product range.

Required skills to be successful

• Proactivity and initiative in sales.
• Strong communication and interpersonal skills.
• Problem-solving abilities.
• Customer focus and service-oriented mindset.

What qualifies you for the role

• Secondary education.
• Minimum of 3 years in a similar role.
• Proactive and sales-driven mindset.
• Excellent communication and interpersonal skills.
• Problem-solving skills.
• Good command of the English language.
• Good command of the Arabic language is preferred.

About Al-Futtaim Group Real Estate

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.