Join us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose

Billing support specialist providing L2 support for technology and business stakeholders.
Coordination and tracking of proactive and reactive operational activities and ensure that the services provided to customers are continuously available.
Performing to service level agreement (SLA) performance levels.
Ensure the billing system high availability and resilience with least outage time and minimal customer impact.
Observing and analysing repetitive problems and customer complaints and set and implement an action plan to avoid them.
Continuously review and update monitoring and alarming procedures and ensure they are efficient and effective.
Ensure conforming to Vodafone's security and privacy policies and standards.

Role responsibilities

• Abide to SLA in billing support daily activities and interactions.
• Review current manual jobs and automate them for higher productivity and effectiveness.
• Ensure bill cycles activities run and complete on the scheduled dates and within SLAs.
• Enhance mean-time-to-resolve (MTTR) of trouble tickets.
• Embrace automation and DevOps techniques.

Competencies and qualifications

• Excellent oral and written communication skills.
• Strong data-driven analytical skills.
• Creative and problem solver with a passion to provide excellent customer experience.
• Comfortable with a multi-tasking, high-energy environment.
• Flexible to adapt to a 24x7 operating environment.
• Experience in managing full application stacks from the OS up through custom applications.
• Exposure to virtualization, cloud computing and cybersecurity is a plus.
• Must have technical or professional qualifications:
• Bachelor degree in computer science, engineering or a related field.
• Experience in telco billing systems.
• 3+ years of experience with systems administration in Linux/Unix.
• 3+ years of experience with databases.
• Programming or scripting experience (Java, Perl, Python, etc.).
• Good knowledge in computer networks.
• Experience supporting a 24x7 production environment.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.

Together we can.