• About Taager

• Taager is the first B2B startup focused on social sellers- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.

• In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds – from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region!

• Our Mission

• Our mission is to empower anyone to start and scale their e-commerce business.

• Our Vision

• We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.

• About the Role

• We are looking for a highly motivated Confirmation & Telesales Agent to join our Operations team. In this role, you will be responsible for confirming customer orders, verifying order details, and driving revenue growth by identifying upselling and cross-selling opportunities throughout the confirmation journey.

• You will play a key role in ensuring a seamless customer experience while maximizing order conversion, maintaining service quality, and achieving sales and operational performance targets.

• What You Will Do

• Order Confirmation & Customer Verification

  • Contact customers through approved communication channels to confirm orders, validate customer information, delivery details, and payment preferences to ensure order accuracy.

• Upselling & Cross-Selling

  • Identify opportunities to recommend product upgrades, complementary products, and promotional bundles to increase Average Order Value (AOV) and maximize revenue.

• Sales Conversion & Objection Handling

  • Handle customer inquiries and objections professionally, building trust and influencing purchasing decisions to improve confirmation and conversion rates.

• Customer Experience

  • Deliver a positive and professional customer experience during every interaction while ensuring customer concerns are addressed efficiently.

• CRM & Data Management

  • Accurately update customer information, order status, sales outcomes, and interaction notes within the CRM system while maintaining high data accuracy.

• Operational Excellence

  • Follow established call scripts, quality standards, operational procedures, and service level agreements (SLAs) to ensure timely processing of assigned orders.

• Performance Management

  • Achieve individual and team KPIs related to order confirmation rates, upselling revenue, productivity, quality scores, and customer satisfaction.

• Continuous Improvement

  • Escalate operational issues when needed and provide feedback on customer trends, buying behaviors, and process improvement opportunities.

Requirements

What We're Looking For

• Previous experience in Telesales, Inside Sales, Customer Service, Sales Operations, or a target-driven Call Center environment.

• Strong communication, negotiation, and relationship-building skills.

• Proven ability to upsell, cross-sell, and influence customer purchasing decisions.

• Excellent objection handling and problem-solving abilities.

• Strong attention to detail and commitment to data accuracy.

• Comfortable working with CRM systems and multiple operational platforms simultaneously.

• Ability to manage high call volumes while maintaining quality and productivity standards.

• Comfortable working in a fast-paced, target-driven environment.

• Flexibility to work shifts, weekends, and public holidays based on business requirements.