Job Description

Roles & Responsibilities

At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Design, Plan, Deploy and Manage network infrastructure, including switches, routers, and wireless systems, to ensure seamless connectivity.

Develop, implement & maintain Network policies, standards and procedures in alignment with industry best practices & compliance requirements for the customers.

Design and implement LAN, WAN, SD-WAN, and data center networks

Configure and support routing, switching, wireless, and VPN solutions

Define standards and requirements to manage and Monitor network performance and resolve incidents

Support network security integration with firewalls and other security solutions

Maintain network documentation and diagrams

Ensure compliance with network security and operational standards

Configure and install network hardware and software.

Troubleshoot connectivity issues and monitor network performance.

Perform regular maintenance and firmware updates on network devices

Ability to manage other partners and provide advice and recommendations to ensure projects are delivered with required quality.

Proactively identify opportunities for continuous improvement in service delivery processes.

Ensure that Networking solutions adhere to regulatory requirements, industry standards, and organizational policies.

Identify and mitigate risks throughout the delivery lifecycle.

Collaborate with internal teams and customer teams to ensure relations and teamwork is achieved.

Drive innovation by exploring and adopting cutting-edge networking tools and methodologies.

Oversee the establishment and implementation of contingency plans.

Track service performance using key performance indicators (KPIs) and service level agreements (SLAs), providing regular reports to clients and senior management.

Continuously assess security delivery processes and implement improvements to increase efficiency, reduce costs, and enhance customer satisfaction.

Oversee the resolution of service issues and escalate complex problems as needed, ensuring swift resolution and minimal impact on clients.

Identify potential risks to projects delivery and implement mitigation strategies to minimize disruption.

Collaborate with other departments (e.g. sales, IT, product development) to introduce innovative solutions and services that add value to clients.

Desired Candidate Profile

• 3 to 5 Years Experience in Network solutions and devices implementations.
• Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
• Strong communication, interpersonal and presentation skills
• Proven teamwork skills, with the ability to work and influence others.
• Excellent command of Arabic and English
• Experience in large-scale Networking projects across diverse environments.
• Demonstrated expertise in areas such as Strong understanding of TCP/IP, routing, and switching
• Ability to troubleshoot complex network issues
• Must have technical / professional qualifications:
• CCNA / CCNP or equivalent certifications
• Understanding of network security fundamentals
• Experience with Cisco, Fortinet, Juniper, F5, Trend Micro, Huawei, or similar platforms
• Strong understanding of ICT systems integration methodologies
• Relevant certifications such as CISSP, CISM, PMP, or ITIL are highly a nice to have.
• Strong knowledge of Network and Security frameworks and standards (e.g., ISO 27001, NIST CSF, PCI-DSS).
• Ability to understand and manage technical concepts and processes, bridging the gap between technical and non-technical stakeholders.
• Familiarity with Networks technologies and tools.
• Knowledge of quality assurance processes and tools to ensure that deliverables meet specified requirements and quality standards.
• Experience in managing changes to project scope, schedule, and requirements while minimizing disruption to project progress.