Job Description

Roles & Responsibilities

Job Description

• Clean the rooms according to identified standards.
• Sign when taking and handing back keys.
• Start off by dusting the general area in the lobby.
• Organise the floor trolleys and procure missing material.
• Respond to all guest demands related to the rooms and cleaning as quickly and effectively as possible (e.g. extra bed, pillows, towels etc.).
• Collect the empty plates/glasses/utensils in the rooms and place them on the shelf in front of the elevator.
• Clean the rooms under assigned to him/her according to the identified standards.
• Fill in the room status, textile report and amenities report in the maid report.
• Immediately inform by phone the Housekeeping Office of any maintenance and repairs needed in the floors, corridors, offices or room and also inform the Floor Supervisors.
• Immediately report any room discrepancies.
• Immediately hand in all lost and found items to the Housekeeping Office.
• Use and maintain the floor offices and amenities offices in a clean and orderly manner in line with the desired standards.
• Perform all duties assigned by seniors.
• Report any rooms that have not been cleaned due to a specific reason to the Office/Floor Supervisor (e.g. DND, cleaning not requested etc.).
• Must take part in vocational trainings and sign the attendance form.
• Be familiar with and implement the hotel s security rules.
• Make sure that all materials used to make up the rooms are ironed, unsoiled, intact and proper. Otherwise, tie a knot in such items and send them to the laundry.
• Vacuum the floor corridors and dust the dressers, objects and paintings every morning and in the evening.
• Regularly vacuum and mop the guest stairs.
• Start off and end work by vacuuming and mopping the staircases and area in front of the service lifts.
• Is clean, friendly, and hygienic.
• Encourage colleagues to be productive by coming up with new ideas.
• Is a member of the Emergency Response Team.
• To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
• To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
• To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
• Carry out all responsibilities related to the quality management systems implemented at the facilities.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: At least a primary school or vocational diploma.
• Experience: Can learn the job in a few months and enhance knowledge in one year.
• Foreign Language: Not expected.
• Courses and Training: Not expected.
• Computer Literacy: Not compulsory.
• Skills: Expected to use the devices and equipment in the related job. Expected to know the standard work routines and general rules. Required to possess certification for the job, if necessary. Is reliable, aware of personal hygiene, in good health to perform the job, can express him/herself well and communicate easily, is presentable, eager to learn and work in this area, has a sense of responsibility, is disciplined, respectful and friendly.