الوظائف / وظائف فنادق / Customer Service Specialist

Customer Service Specialist

في المكتب دوام كامل

Keys Recruiters -

مصر , القاهرة

تقدم للوظيفة قدم على موقع الوظيفة

تفاصيل الوظيفة

توظيف دوام كامل

التصنيف خدمة العملاء

المجال الاستشارات الإدارية

Job duties description English and Turkish (V. Good Level)•Taking calls from Hotel Guests and Hotel Staff Members.• Adhering to company policy on attendance and use of phone status buttons.• Addressing questions and concerns reported by callers.• Using internal software to create tickets according to Company standards and procedures.• Resolving tickets according to company policies. Properly escalating tickets per company policy.• When requested, handling e-mail communication with the clients.• Provide exceptional customer service to Callers.• Representing the company, showing a positive image to Callers.• Following policies and procedures provided during training or supplied by Managers.• Meeting or exceeding the expected KVI and KPI’s.• Working well with others.• Keeping up with changing technology and company policies.• Attending additional training programs that will be provided and organized by the Company.• Other related duties as assigned. Additional comments or requeststhe agent is willing to work on night shifts.