Job Description
Roles & Responsibilities
Provide first-line support to business users, addressing application and system issues in a timely manner. Troubleshoot and resolve incidents that disrupt application services and business operations. Track, manage, and report support issues, ensuring proper documentation and follow-up. Analyze support tickets, take ownership of issue investigation, and ensure resolution. Escalate issues and proposals to the corporate SAP Support Team when necessary. Provide first-line support for SAP systems by troubleshooting issues, assisting business users, and ensuring minimal disruption to daily operations.
Job Location: 6th of October City
Desired Candidate Profile
- Degree in Computer Science, Engineering or Equivalent.
- Fresh Graduates
- Strong problem-solving and analytical skills.
- Good communication and user support skills.
- Ability to manage multiple issues and prioritize tasks effectively.