Job Description

Roles & Responsibilities

We are seeking a skilled professional to manage and support end-to-end service change management processes, ensuring the stability and quality of global Vodafone services. This role plays a key part in evaluating, coordinating, and optimising change requests while collaborating with stakeholders across multiple functions to minimise service impact and enhance operational efficiency.

What you ll do

• Review and ensure high-quality documentation for change requests (CRQs)
• Support change owners in planning, preparing, and executing service changes
• Assess the potential impact of changes on live services and ensure risks are properly evaluated
• Ensure all change requests are reviewed, approved, and authorised by relevant stakeholders
• Drive adherence to change management processes and ensure compliance across activities
• Assign and coordinate change requests across the appropriate internal teams
• Recommend and implement continuous improvement initiatives within change management processes
• Facilitate communication across internal teams, external partners, and stakeholders regarding changes and service impact

Who you are

• Experience in Change Management and Service Management within an IT or telecommunications environment
• Strong understanding of ITIL-based change management processes
• Demonstrated experience in data centre services, network services, or application operations
• Ability to evaluate service impact and ensure operational stability
• Effective communication skills with the ability to engage diverse stakeholders
• Analytical thinking with a focus on process compliance and continuous improvement
• Proven experience (4+ years) in service management or a related field

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on global programmes impacting critical customer services
• Exposure to international stakeholders, technologies, and large-scale service environments
• A collaborative environment focused on innovation, continuous improvement, and knowledge sharing
• Professional growth through hands-on involvement in change and service management processes

What skills you will learn

• Advanced change management frameworks and global service governance practices
• Stakeholder engagement and cross-functional collaboration skills
• Risk assessment and service impact analysis within complex IT environments
• Continuous improvement methodologies within service management

Desired Candidate Profile

• Experience in Change Management and Service Management within an IT or telecommunications environment
• Strong understanding of ITIL-based change management processes
• Demonstrated experience in data centre services, network services, or application operations
• Ability to evaluate service impact and ensure operational stability
• Effective communication skills with the ability to engage diverse stakeholders
• Analytical thinking with a focus on process compliance and continuous improvement
• Proven experience (4+ years) in service management or a related field