Job Description

Roles & Responsibilities

Operational activities of Vodafone corporate accounts management to achieve the enterprise management department s goals and targets, handling high tier of AUTH and EU of red customer enterprise base. ensuring exceptional standards of Vodafone customer experience Key Responsibilities: Account management responsible to provide end to end services and manage the assigned companies requirements, needs, and preventing, decreasing complaints through wealth following up, and a strong relationship with (AUTH) and (EU) providing all required advice and information that keep customer satisfaction on top maintaining revenue Manage accounts billing from issuance to delivery, solving all problems Personalized relationship mainly via phone contact & Emails outside Cairo to maintain an excellent relationship to manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn.

Desired Candidate Profile

Customer service oriented with wide knowledge of customer service management. Strong verbal communication skills & high and strong analytical, trouble shooting, decision making and problem-solving skills. Demonstrates a positive, enthusiastic, friendly attitude. Ability to work under pressure and adapting rapidly to the operational emergencies. Excellent command of English language High and strong analytical, trouble shooting, decision making and problem-solving skills. Clear understanding of Mobile business, GSM, Coverage, HLR and Vodafone's Products & Services. Advanced Billing handling. Knowledge of application of agent s skills and pc knowledge Excel, Word, PowerPoint and Outlook. Negotiation skills for making payments'deals High and strong analytical, trouble shooting, decision making and problem-solving skills. Clear understanding of Mobile business, GSM, Coverage, HLR and Vodafone's Products & Services. Advanced Billing handling. Knowledge of application of agent s skills and pc knowledge Excel, Word, PowerPoint and Outlook. Negotiation skills for making payments deals Age: Maximum 30 years Only graduated with bachelor s degree Excellent Command of the English language