Job Description

Roles & Responsibilities

To achieve SME and SOHO customer acquisition targets by ensuring excellent customer experience standards and positioning our offering competitively to capture and grow market share.

Manage a team of up to 15 outsourced sales agents to achieve key targets, including net additions, voice points, solutions, and accounts. Plan and distribute sales activities across territories to maximize opportunities, grow market share, and increase year-on-year sales. Collaborate with key stakeholders (Marketing, Activation, and project owners) to ensure smooth execution of tasks and projects. Encourage innovation within the team by identifying and supporting new ideas that improve performance. Reduce and resolve customer complaints while maintaining high sales quality standards (93% by Month 3, 85% by Month 6, and keeping no network cases below 7%). Train and develop the team to represent Vodafone effectively and support the Digital #1 strategy. Deliver an exceptional customer experience to achieve top Net Promoter Score (NPS) for acquired accounts.

Desired Candidate Profile

Competencies and Qualifications

Excellent sales skills & Problem solving. Reporting, Time management. & presentation skills. Excellent leadership, Negotiation and communication skills. Full awareness about retail structure and related functions. Results oriented, self-disciplined and organized. Fluent spoken & written English language.

Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.