Job Description
Roles & Responsibilities
Maintain, organize, and update corporate client files, service contracts, and account profiles. Assist the Customer Service Manager in preparing materials, data sheets, and performance reports for Quarterly Business Reviews (QBRs). Coordinate schedules, arrange internal/external meetings, and draft meeting minutes for the department. Handle data entry tasks, ensuring all client feedback, operational issues, and resolution timelines are accurately logged in the system. Act as a reliable internal point of contact, routing urgent inquiries or high-level client complaints to the appropriate Account Managers or the Customer Service Manager immediately. Follow up with internal ticketing and reservation teams to track the progress of ongoing corporate service requests, ensuring responses meet client deadlines. Assist in drafting professional, clear corporate emails and announcements to client travel coordinators regarding system updates, schedule changes, or holiday operational hours. Compile weekly and monthly customer service metrics (such as response times, recurring complaints, and account health indicators) into clear summaries for management. Assist in running customer satisfaction surveys or gathering post-travel feedback from corporate accounts to help identify areas for service improvement.
Desired Candidate Profile
Bachelor s Degree in English Literature, Business Administration, or a related field from a reputable university. 1-2 years of proven experience in a professional administrative assistant, corporate customer service, or operational support role. Very Good to Fluent English (both written and spoken) is an absolute must to handle corporate communications professionally. Highly proficient in MS Office (specifically Word, Excel for data logging, and PowerPoint for basic presentations). Experience with CRM tools or ticketing tracking systems is a major plus. Exceptional Organization: A sharp eye for detail with the ability to manage multiple tracking sheets and files without losing focus. Strong Communication: Polite, clear, and professional verbal and written communication style suited for a high-end corporate B2B environment. Proactive & Reliable: High emotional intelligence, a problem-solving mindset, and the ability to maintain confidentiality regarding sensitive corporate account data.