Job Description

Roles & Responsibilities

EXPECTATIONS AND TASKS

As a Cloud Field Business (Sales) Support Associate/Specialist, you will own and execute the end-to-end deal operations process for designated Cloud deal motions at SAP. You will be part of globally acting Field Business Support team, a central deal support organization that partners closely with Account Executives and involved stakeholders.

Acting as a trusted operational partner, you will support, manage, and process sales quotations within the SAP CRM/Harmony system, guiding deals through the complete quote-to-booking lifecycle, ensuring accuracy, compliance, and timely execution of deals.

Working collaboratively with Sales colleagues, your team and other supporting functions, you will directly support revenue growth and profitability, as you process sales opportunities for both existing and net-new customers while helping the field colleagues achieve defined order and performance targets.

RESPONSIBILITIES

• Execute the end-to-end deal quotation process for selected Cloud deal motions based on defined complexity and thresholds.
• Process and manage customer inquiries related to deal offerings, ensuring timely and accurate completion of required system inputs (e.g. Harmony quotations).
• Collaborate closely with Global Commercial Finance colleagues, particularly with Commercial Business Partners, to support deal structuring, and adherence to commercial policies.
• Partner closely with Sales Executives and liaise between other cross-functional teams, such as Commercial Team, Cloud Operations, Cloud Architects/Delivery, Legal, etc. to support the sales process and enable deal closure.
• Ensure full compliance with SAP operational procedures and requirements, maintaining accurate and audit ready records and documentation.
• Provide ad-hoc hands-on support during quarter-end and year-end close, ensuring timely, accurate, and complete execution of sales deliverables in a fast-paced, deadline-driven environment.

Desired Candidate Profile

• Bachelor s degree in Business, Finance, or a related field preferred; equivalent professional experience will also be considered.
• 2-5 years overall experience, working in a Sales Operations or Deal Support capacity (preferred)
• Strong background in sales processes, quote-to-cash process & deal execution (preferred)
• Proven ability to perform in a fast-paced environment, manage multiple priorities, and solve problems independently.
• Highly detailed-oriented, well-organized, with great communication skills (both verbal and written)
• Experience working in a cross-country and cross cultural environment working environment (preferred)
• Experience in MS Office, especially Excel
• Experience with Sales and deal-support tools
• Flexibility to work varied business hours to ensure full Field Business Support coverage, particularly during quarter- and year-end close periods.
• Very good English language skills are mandatory; additional foreign languages are a strong plus.