Job Description

Roles & Responsibilities

The Housekeeping Coordinator oversees daily housekeeping operations across all guest rooms, public areas, back-of-house facilities, and special event spaces. The HK Coordinator acts as a liaison between housekeeping staff, maintenance teams, front office, sales, and hotel management to maintain service excellence, operational efficiency, and the highest standards of cleanliness and guest satisfaction.

Key Responsibilities:

Operational Support

• Coordinate daily housekeeping operations across guest rooms, public areas, banquet spaces, and back-of-house facilities
• Manage housekeeping staff scheduling, task assignments, and workload distribution to ensure timely room turnover and facility maintenance
• Monitor cleaning standards and quality assurance across all areas; conduct inspections and provide feedback to maintain brand standards
• Liaise between housekeeping, maintenance, front office, and hotel management to ensure seamless operations and rapid issue resolution
• Maintain inventory of cleaning supplies, linens, and equipment; coordinate with purchasing for timely replenishment

Event & Banquet Coordination

• Coordinate with Sales and Events teams regarding special event setups, banquet room preparations, and post-event cleaning requirements
• Ensure housekeeping readiness for group bookings and special functions

Core Competencies

• Problem-solving skills and attention to detail
• Guest service orientation and commitment to excellence
• Operational awareness and resource management
• Team collaboration and staff leadership

Desired Candidate Profile

• High school diploma or equivalent; Diploma or Degree in Hospitality Management, Business Administration, or related field preferred
• 2 – 4 years of experience in housekeeping operations, hotel management, or hospitality coordination
• Proven experience in supervisory or coordination roles within housekeeping or hotel operations
• Strong knowledge of cleaning standards, protocols, and best practices
• Excellent organizational and multitasking skills with ability to manage competing priorities
• Proficiency in hotel management systems and scheduling software
• Strong communication and interpersonal skills with ability to lead and motivate teams
• Certification in Hospitality Management or Professional Housekeeping Standards
• Experience coordinating special events or banquet operations
• Familiarity with inventory management and procurement processes
• Experience with quality assurance inspections and staff training