Job Description

Roles & Responsibilities

Supervise daily housekeeping activities, allocating tasks and room assignments efficiently based on daily occupancy and arrival lists. Conduct rigorous inspections of VIP rooms, guest rooms, public spaces, and corridors to ensure total compliance with M venpick and Accor hygiene standards. Coordinate seamlessly with the Front Desk to provide real-time updates on room statuses and accommodate early check-ins or special guest requests. Partner closely with the Engineering/Maintenance department to log defects, schedule deep cleaning, and execute preventative room maintenance.

Manage, motivate, and mentor a team of Supervisors, Room Attendants, and Public Area Cleaners, Assist in recruitment, onboarding, and regular performance evaluations of departmental staff. Conduct daily briefings and design ongoing training programs covering standard operating procedures (SOPs), chemical safety, and premium guest interactions. Manage staff scheduling, attendance tracking, and payroll reporting in alignment with local Egyptian labor laws.

Monitor and manage inventories of linens, uniforms, guest amenities, and cleaning chemicals, ensuring efficient usage and minimizing waste. Assist in ordering and tracking supplies while remaining aligned with the department's monthly operating budget. Oversee the hotel's Lost & Found procedures, ensuring strict documentation and safekeeping of guest property.

Address guest complaints and specialized requests promptly, professionally, and with a solution-oriented mindset. Review guest satisfaction surveys (such as TrustYou or internal Accor metrics) with the team to identify areas for operational improvement.

Desired Candidate Profile

• Diploma or bachelor's degree in hospitality management, Business Administration, or a related field.
• 3 to 5 years of progressive housekeeping experience in a 5-star hotel, with at least 1 2 years in a supervisory or assistant managerial capacity.
• Prior experience working within the Accor network or a premium international brand is highly preferred.
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times