Job description

Maximize hotel revenue, profit and market share through development and implementation of successful inventory and pricing strategies, based on the evaluation of current and anticipated market conditions.
We strive to balance the needs of all stakeholders by hiring and retaining the most passionate, experienced and entrepreneurial talents. 


Forecasting and Budgeting:

• Actively take part of the Room’s Annual Budget and Business Plan preparation and presentation
  
• Produce an accurate room Revenue forecast for the upcoming 12 months. Prepare the forecast at the day / segment level for upcoming 90 days.
  
• Hold a strong leadership role in the monthly Forecast Meeting
  

• Monitor and analyse Market conditions based on all available data source for both past and future. 
  
• Monitor, analyse and comment on performance within the Market for current, past and future. Prepare month-end Comments, including Segmentation, Country statistics, Room Type optimization, upselling, Top producing account, GDS and website performance, STR performance.
  

• Pro-actively identify need period and adapt Sales & Pricing strategy accordingly, share with GSO
  
• Set Rate structure, Demand Calendar and Upsell strategy
  
• Ensure all systems (PMS, RMS, CRS, 3rd Party Sites…) are all maintained in the most optimized manner for the full booking window in terms of content and data.
  
• Implement and effectively manage the sales and pricing strategy, in all distribution channels including but not limited to branded website, 3rd parties and the GDS.
  
• Safeguard Rate integrity
  
• Ensure property all reservation channels are returning the appropriate availability and rate for the upcoming 365 days.
  
• Manage inventory and oversell strategy
  
• Perform Group displacement analysis taking into consideration the overall Revenue and profit optimisation.
  
• Control block pickup and timely wash, especially during the peak season / high demand days 
  
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
  
• Perform account evaluation (Corporate / Wholesale) on a yearly basis
  Communication, Culture and development:
  
  
• Provide Executive Committee with regular Revenue Management updates.
  
• Lead the Weekly Revenue Meeting; clearly communicate to hotel the strategic vision and objectives on how to drive revenue and improve performance. Ensure the strategy is fully supported by all department.
  
• Organise regular educational and information meetings on Systems, data entry standard, RM concepts and KPIs for Reservations, E-Commerce, Sales& Marketing, G&E Sales, Front-Desk. 
  
• Ensure good contact and cordial working relationships with Competitor hotels, keep a close eye on market developments (renovation, special campaigns, theme events etc.) Share this information with colleagues.
  
• Stay up to date with system development, updates and enhancement as well as industry practises.
  
• Attend all webinar sessions organized by Regional Offices and Corporate Offices. 
  
• Share Best practises and relevant Market Insights with Regional or Corporate Offices.

• Ensure Kempinski Revenue Management & Reservations standards and initiatives are implemented and adhered to.
  
• Control Rate Report, Rate Override Report, Comp and House Rooms report and rebates on a daily basis. Spot check reservation made reports and calls. 
  
• Ensure BI tool data is accurate
  
• Ensure all tasks covered in the Daily / Monthly / Yearly checklists are executed as per guidelines.
  

• Ensure there is a fully trained backup person for each of the tasks described in the checklist for Business continuity plan.
  
• Recruit, train and manage performance of direct reports.
  
• Set goals, mentor and motivate the team. Conduct regular performance evaluation. 
  
• Assist in developing a career path for direct reports.
  

• Perform any other duties as assigned by management.