Role Summary

The Quality Supervisor coordinates shift-based quality inspection teams and oversees daily quality execution across jewelry production stages—casting, stone setting, polishing, and finishing—for the luxurious brand's factory. This mid-level role bridges strategic quality direction with hands-on execution, ensuring team performance delivers zero-defect craftsmanship for global markets. y supervising inspectors, managing shift workflows, and driving defect resolution, the supervisor maintains quality standards while meeting production timelines.

Main Responsibilities (including but not limited to)

1. Shift Quality Team Coordination

• Supervise daily quality inspection teams across assigned shifts, allocating resources per production priority.
• Assign inspection zones, workloads, and sampling plans to inspectors under Section Head guidance.
• Conduct shift-start briefings on quality priorities, defect alerts, and performance targets.

1. Quality Execution Oversight

• Monitor real-time inspection progress across casting, setting, polishing, plating, and finishing operations.
• Review inspector findings, validate critical defects, and approve quality releases for production flow.
• Coordinate escalated inspections for high-value pieces and customer-specific requirements.

3. Team Performance & Development

• Coach inspectors on techniques, standards, and equipment use during live production.
• Conduct shift-end performance reviews, providing feedback and recognition to team members.
• Identify training needs and coordinate skill development with Quality Section Head.

4. Defect Management & Resolution

• Review and prioritize Non-Conformance Reports (NCRs) from inspection teams.
• Coordinate cross-shift defect handovers and rework scheduling with production supervisors.
• Track team defect detection rates and implement immediate improvement actions.

5. Process Monitoring & Verification

• Oversee shift compliance with quality SOPs, inspection protocols, and calibration schedules.
• Perform spot-checks and random verifications of inspector work for consistency.
• Support process trials and new product introductions through team quality validation.

6. Cross-Functional Shift Coordination

• Liaise with shift Production Supervisors to balance quality requirements with delivery schedules.
• Provide real-time quality status to Planning and Production for schedule adjustments.
• Coordinate incoming material inspections with warehouse teams during shift transitions.

7. Reporting Shift Documentation

• Compile shift quality performance reports for Quality Section Head review.
• Update shift dashboards with team KPIs (FPY, defect rates, inspection throughput).
• Maintain shift handover logs documenting open issues, quality holds, and team status.