Job Description

Roles & Responsibilities

Defining the device services roadmap to underpin the vision and strategy through identification of key goals in line with Devices Strategy Collaborate cross functionally (marketing, sales and operations) to ensure successful execution. Drive communication & negotiation with external parties to acquire strong partnership to execute the agreed plans for device services. Constantly monitor, track device services performance and propose corrective actions when needed Analyse market trends, customer behaviour, perform competitive analysis and constantly propose new ways to increase customer engagement, revenues, margin uplift and overall customer satisfaction. Examples of Care Services to lead (Devices Insurance- Trade-In & Refurbishment-Repair services)

Desired Candidate Profile

+4 years of experience (Sales or Marketing) In-depth knowledge of Product life cycle Management of smart tech products In-depth knowledge of device financing models Deep understanding of driving revenue streams, and translating customer insights into proposition Ability to work independently. Project Management Skills Product Management of Smart-Tech Products Proposition development & Commercial Management of Devices Services Products Excellent Communication Skills, both written and verbal Excellent Presentation skills Excellent negotiation skills Strong proficiency in analysis tools including Microsoft Excel