Job Description

Roles & Responsibilities

As the Fleet Quality Sr. Manager, you will collaborate with managers and stakeholders to enhance how Bosta applies its houserules. This role requires a strategic thinker, effective communicator, and proactive problem solver who collaborates cross-functionally to develop and execute initiatives that elevate Stars quality and performance. 

Job Responisbilities :

• Develop Bosta houserules and look into how they re being applied.
• Develop a strategy to tackle fake attempts that a Star would do.
• Analyze Stars behaviours and reactions and develop the correct tools and methedologies for elevating the overall fleet quality.
• You ll manage a big team of coordinators who work on these rules on daily basis.
• Collaborate with cross-functional teams to identify and streamline stars touchpoints, ensuring efficient policies.
• Utilize star insights to drive product and service enhancements.
• Be an advocate and voice for the star within the organization.
• Build and manage relationships with stars.
• Provide high-level analysis and reporting.
• Report and analyze project results, taking corrective actions when needed.

Desired Candidate Profile

• Bachelor's degree in a relevant field.
• 5+ years of experience of relevant work experience.
• Strong analytical skills.
• Ability to thrive in a fast-paced dynamic environment.
• Ability to handle multiple tasks.
• Strategic thinking and Team player.
• Excellent communication skills.
• Identify data discrepancies and issues.
• Able to swiftly escalate identified concerns to the relevant teams and channels.