Job Summary We are looking for a Junior Call Center Agent to join our team. The ideal candidate will be responsible for communicating with VIP clients, understanding their travel requirements, recording trip details accurately, and ensuring an exceptional customer experience. This is a fully remote position that requires excellent English communication skills and a customer-oriented mindset. Key Responsibilities Handle inbound and outbound calls with VIP clients in a professional manner. Gather and document travel requirements, preferences, and trip details accurately. Record customer notes and update information in the system. Coordinate with internal teams to ensure client requests are addressed promptly. Provide information regarding travel services and assist clients with inquiries. Maintain a high level of customer satisfaction and service quality. Follow up with clients when required and ensure all requests are properly documented. Adhere to company policies and service standards. Requirements Fluent English (spoken and written) is mandatory.0–2 years of experience in Call Center, Customer Service, or a related field. Excellent communication and interpersonal skills. Strong listening and note-taking abilities. Ability to handle VIP clients professionally and courteously. Good organizational and time management skills. Proficiency in Microsoft Office and basic computer applications. Reliable internet connection and a suitable remote work environment. Preferred Qualifications Previous experience in the travel, tourism, hospitality, or customer service industry is a plus. Experience working remotely is an advantage. Employment Type Full-Time Remote