Qualifications At least 1 - 3 years' of relevant work experience Excellent command of English is a must Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Responsibilities:Follow up on customer orders, deliveries, and RTO (Return to Origin) cases to ensure smooth operations and customer satisfaction. Contact customers to follow up on undelivered orders and identify the reasons for non-delivery. Communicate with shipping companies and follow up on customer orders to ensure timely delivery. Prepare order reports, statistics, and performance analysis to support operational improvements and decision-making. Work with internal departments to meet customer's needs Communicate with customers via phone, email and chat Respond to customer complaints and resolve issues professionally Maintain a positive and helpful attitude with customers Follow up on customer requests and ensure satisfaction Maintain accurate records of customer interactions Requirements:Previous experience in customer service is preferred Strong communication and problem-solving skills Excellent command of English is a must Ability to work in a fast-paced environment Proficiency in Microsoft Office and basic computer skills Strong organizational and interpersonal skills