Job Description

Roles & Responsibilities

What You Will Do

As Guest Services Manager, you will:

• Lead daily operations of the Guest Services team (Front Desk, Concierge, Bell/Door Attendants, and Guest Relations).

• Ensure a seamless arrival and departure experience, reflecting Four Seasons service excellence.

• Anticipate guest needs and personalize service to create memorable stays.

• Resolve guest challenges with professionalism, empathy, and swift service recovery.

• Coordinate with Housekeeping, Engineering, F&B, and other departments for flawless operations.

• Supervise and train the Guest Services team, fostering a culture of service excellence.

• Monitor team productivity, guest feedback, and service standards to continuously improve.

• Support recruitment, onboarding, and training during the pre-opening phase.

• Ensure compliance with health, safety, and sustainability protocols.

• Proven experience as a Guest Services Manager or Assistant Manager in a luxury hotel or resort.

• Strong leadership, training, and operational management skills.

• Passion for creating personalized guest experiences.

• Pre-opening experience is a strong advantage.

• Fluency in English is required; Arabic is an asset.

• Eligible to work in Saudi Arabia.

• Bachelor s degree in Hospitality Management or related field preferred.

• Minimum 2 3 years of leadership experience in Guest Services/Front Office in a 5-star hotel or resort.

• Familiarity with Opera or similar PMS systems.

• Excellent organizational, problem-solving, and time management skills.

• Strong communication skills with the ability to lead a multicultural team.

• Competitive tax-free salary.

• Housing and transportation provided.

• 30 days annual vacation plus public holidays.

• Paid home leave flights.

• Complimentary meals and uniform cleaning.

• Medical and life insurance.

• Worldwide complimentary stays with Four Seasons.

• Career growth and development opportunities.

Full-time role.