:Role Overview
•The Merchant Specialist will be responsible for onboarding new merchants, supporting them in daily payment operations, and ensuring continuous engagement and transaction growth on the Stryve platform.

:Key Responsibilities
• Onboard new merchants onto Stryve’s platform
• Guide merchants through the payment setup and activation process
• Support merchants in daily payment operations and transactions
• Monitor transaction performance and usage levels
• Follow up regularly to ensure active engagement
• Resolve merchant issues in coordination with Operations & Finance
• Identify opportunities to increase transaction volume
• Maintain accurate merchant records using CRM
• Collect structured feedback and report insights to internal teams

:Requirements
• 1–4 years of experience in Customer Success, Account Management, or Merchant Support
• Experience in FinTech, digital payments, or B2B platforms is highly preferred
• Strong communication and relationship management skills
• Proven sales experience
• Ability to deliver effective presentations and conduct product demonstrations
• Experience in training clients on products or services
• Demonstrated success in sales management, business development and customer acquisition
• Ability to work independently and collaboratively in a team environment
• Self-motivated with a strong work ethic and desire to succeed
• Fluent in English and Arabic
• Bachelor's degree in Business or related field