Job description

• Prepare weekly and monthly performance dashboards for outsourced collection agencies to evaluate recovery performance, productivity levels, and achievement of assigned KPIs.
• Audit outsourced collection agency workflows to ensure adherence to the agreed collection intensity, including frequency of calls and field visits, to maintain operational compliance and collection efficiency
• review and validate agency commission calculations and submitted invoices to ensure payments are aligned with actual successful collections and approved contractual terms.
• Supervise and monitor the performance of outsourced collection agencies and field collection offices to ensure achievement of assigned recovery targets.
• Manage the daily follow-up of delinquent accounts assigned to external collection offices to ensure timely collection actions and effective resolution of overdue cases
• Evaluate agency performance against agreed KPIs, including recovery rates, roll rates, productivity, and compliance standards, to identify performance gaps and improvement opportunities.
• Analyze portfolio aging and delinquency trends to identify areas requiring immediate attention.
• Monitor field visits, skip tracing activities, and repossession actions conducted by outsourced agencies to ensure proper execution, compliance, and achievement of recovery objectives.
• Develop and implement corrective action plans for underperforming agencies to improve operational efficiency, recovery performance, and service quality.

Preferred candidate

Years of experience

No experience required