Job Description

Roles & Responsibilities

We are seeking a Solutions Architect to design, optimise, and govern end to end monitoring and service management solutions across complex IT and network environments. This role plays a critical part in translating business service requirements into high quality technical designs, ensuring robust service modelling, data quality, and operational excellence across tools and platforms.

What you will do

• Deliver high level and low level design documentation for monitoring solutions supporting multiple business services.
• Act as a subject matter expert for support, project, demand, and integrator teams to ensure monitoring requirements are clearly understood and consistently delivered.
• Design, configure, optimise, and administer IT and network service management tools such as Cribl and Dynatrace.
• Build and optimise business services, business processes, and IT service models with strong data quality controls.
• Govern data accuracy and the quality of deliverables produced by suppliers and engineering teams.
• Drive continuous improvement across day to day operations and engineering activities within tools and automation teams.
• Apply ITIL practices across incident, change, capacity, and performance management disciplines.

Who you are

• An experienced solutions design professional with 6+ years of overall experience, including 3+ years in solutions architecture, business service modelling, or data quality control.
• Degree qualified in Computer Science, Telecommunications Engineering, or a related discipline.
• Technically proficient across UNIX and Windows operating systems, including Solaris, HP UX, Linux, and Microsoft Windows Server.
• Knowledgeable in database technologies such as Oracle, MySQL, SQL Server, or similar platforms.
• Comfortable working with network and management protocols including SNMP, HTTP, SOAP, IPv4, and IPv6.
• Skilled in development and scripting languages such as Java, JavaScript, SQL, XML, JDBC/ODBC, shell scripting, and related technologies.
• Familiar with software development methodologies, object oriented programming, test driven development, and web service test automation.
• A clear communicator with strong written and verbal communication skills and the ability to quickly adopt new technologies.

What s in it for you

• Opportunities to work on large scale, enterprise level monitoring and service management solutions within a global organisation.
• Exposure to advanced tooling, automation, and transformation initiatives across diverse technology landscapes.
• A collaborative environment that values professional integrity, continuous improvement, and knowledge sharing.

What skills you will learn

• Advanced service and business modelling techniques within complex, multi technology environments.
• Governance best practices for data quality and supplier deliverables.
• Deeper expertise in observability, monitoring architecture, and automation at scale.
• Enhanced stakeholder engagement and solution ownership across cross functional teams.

Desired Candidate Profile

An experienced solutions design professional with 6+ years of overall experience, including 3+ years in solutions architecture, business service modelling, or data quality control.

Degree qualified in Computer Science, Telecommunications Engineering, or a related discipline.