Job Description

Roles & Responsibilities

Responsibilities

• Process and validate customer orders accurately and on time.
• Monitor order flows and resolve discrepancies promptly.
• Collaborate with cross-functional teams to ensure smooth order fulfillment.
• Utilize order management systems and automation tools to maintain efficiency.
• Support continuous improvement initiatives to enhance accuracy and speed.
• Provide timely updates and communicate effectively with internal stakeholders.

Customer Communication & Relationship Management

• Serve as the primary point of contact for client s concerns.
• Proactively communicate Out of Stock (OOS) situations to clients in advance and collaborate with the Product Availability Team to resolve them.
• Host weekly operational meetings with clients and monthly business reviews with stakeholders to provide updates on KPIs, issues, and improvement actions.
• Maintain strong business relationships with clients and internal Business Units (BUs) to build trust and improve collaboration.
• Manage and respond to client inquiries via Cisco hotline during assigned shifts.

Continuous Improvement

• Identify root causes of recurrent issues.
• Implement process improvements, standardization, automation where relevant.

Desired Candidate Profile

Qualifications

• Bachelor s degree (Supply Chain / Logistics / Business / Engineering) or equivalent.
• Experience in supply chain / inventory management, ideally with VMI or similar models in FMCG or consumer goods.
• Strong analytical skills; ability to work comfortably with large data sets.
• Proficiency with relevant software: Excel (advanced), ERP tools.
• Strong attention to detail, and ability to work across multiple SKUs, customers, regions.
• Good communication skills; capable of working with internal teams and external partners.
• Fluency in English/French (written & spoken).
• Ability to handle change, ambiguity; proactive mindset.