الوظائف / وظائف مهندس معماري / Senior Quality Control Engineer
دوام كامل
Saint-Gobain -
مصر , السويس
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Saint-Gobain
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تفاصيل الوظيفة

الخبرة Experienced
الراتب Confidential
توظيف دوام كامل
النوع ذكر
التصنيف التعليم/التدريب
المجال لاسلكي
  • Serve as the main technical contact for customer-related issues, providing fast and effective support for any quality or performance concerns.
  • Understand customer-specific requirements and applications (automotive, architectural, mirror, solar) and ensure products are aligned to meet or exceed expectations.
  • Lead technical investigations for customer complaints or claims; perform root cause analysis and develop robust corrective and preventive actions.
  • Proactively work with customers to provide technical advice, product application support, and solutions to enhance product performance and reliability.
  • Support customer audits, technical reviews, and site visits by presenting technical data, answering inquiries, and demonstrating robust process control.
  • Actively monitor customer feedback, complaints, and satisfaction metrics to drive continuous product and service improvements.
  • Support the launch of new products or specifications by providing customers with technical validation, application testing, and product performance data.
  • Collaborate with production and quality teams to ensure that the float glass produced meets customer-specific standards, focusing on optical quality, thickness control, flatness, and surface properties.
  • Partner with customers on trials, product qualifications, and application development projects, ensuring successful outcomes and adoption.
  • Maintain deep technical knowledge of float glass processes, inspection systems, and customer applications to better support and advise customers.
  • Work closely with suppliers (materials, equipment) when needed to address technical issues that could impact customer satisfaction.
  • Develop and maintain technical documentation related to customer support (technical bulletins, guidelines, troubleshooting manuals).
  • Drive internal awareness of customer requirements and voice-of-customer (VOC) insights to continuously improve operations and services.
  • Ensure that all activities related to customer support and product quality comply with ISO 9001, IATF 16949, and relevant regulatory standards.

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حول Saint-Gobain
مصر, السويس
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