Jobs / work from home Jobs / Customer Care Specialist

Customer Care Specialist

Full Time
Egypt , Giza
--
Apply on the Job Website

Job Details

Experience Entry Level
Salary Confidential
Employment Full Time
Category Customer Service
Industry Leisure, Travel & Tourism
  • Coordinate services for customers who have encountered non-medical travel emergencies (ex: assist with replacements of travel documents like passports, lost luggage etc.)
  • Coordinate concierge services in accordance with customer's service benefit, booking arrangements as requested.
  • Initiate cases for customers experiencing medical emergencies while traveling away from home.
  • Collaborate with and assist supporting all parties to ensure the customer receives the highest level of service during a time of need.
  • Manage incoming emails to the Assistance Department following a defined procedure.
  • Provide backup support to the case management process as required to meet overall demand.
  • Escalate customer concerns/issues to Sr. Assistance Coordinator and/or Team Leader for resolution if all other means of satisfying the customer have been exhausted.
  • Provide language support for International travelers both written and oral (may require fluency in a second language.)
  • May perform other duties as assigned.

Similar Jobs

Apply on the Job Website