Salary: EGP 150 – EGP 250 per hour
Job Type: Full-time · Remote (Work from Home)
Location: Cairo
Industry: Outsourcing and Offshoring Consulting
About the Company
Enzo Dialer focuses on delivering transparent, results-driven solutions that empower businesses through efficient and automated systems. The company values collaboration and aims to provide real value to its clients.
Job Description
We are looking for a Customer Success Specialist who is passionate about building strong client relationships and ensuring an excellent customer experience. You will play a key role in onboarding clients, supporting their success, and helping them maximize the value of the platform.
Key Responsibilities
- Onboard new clients and guide them through a smooth setup process.
- Build strong partnerships and act as a trusted advisor to clients.
- Address concerns and troubleshoot technical issues in collaboration with internal teams.
- Drive product adoption by educating clients on best practices and new features.
- Monitor account health and engagement metrics to improve retention.
- Collect and share client feedback to support product and service improvements.
Requirements
- 1–3 years of experience in Customer Success, Account Management, or similar SaaS roles.
- Excellent verbal and written communication skills.
- Strong problem-solving mindset with the ability to handle technical workflows.
- Proficiency in CRM tools and help desk software.
- Customer-focused with a proactive approach to relationship management.
Remote Work Requirements
- Dedicated, quiet workspace suitable for professional work.
- High-speed internet connection (recommended: 20 Mbps download / 2 Mbps upload).
- Reliable laptop and high-quality headset.
Additional Details
- Employment Type: Full-time
- Work Mode: 100% Remote
Experience & Language
- Customer Success: Minimum 1 year (preferred)
- SaaS Experience: 2 years (required)
- Language: English (required)