About the Role

​We are a growing, innovation-led brand based in Egypt that prides itself on high standards and a "customer-first" philosophy. We are looking for a sharp, multi-talented Operations & E-commerce Assistant to join our team.

​In this role, you will be the glue that holds our digital and physical operations together. You’ll handle everything from front-facing customer relations to the "behind-the-scenes" management of our online store and office administration. This is a perfect role for someone who is organized, tech-savvy, and eager to grow within a dynamic business environment.

​Key Responsibilities

• ​Customer Experience: Manage all incoming customer inquiries with a premium, professional tone. Identify opportunities to suggest additional products and build long-term loyalty.
• ​E-commerce Support: Maintain and optimize product listings on major marketplaces (like Amazon) and our own digital channels. Monitor stock levels and assist with order coordination.
• ​Digital Presence: Support the brand’s social media engagement and assist with basic digital marketing tasks to keep our community active.
• ​Administrative Flow: Handle essential secretarial tasks, including documentation, scheduling, and basic reporting to ensure the business runs efficiently.
• ​Problem Solving: Act as a proactive point of contact for operational "hiccups," ensuring small issues don't become big ones.

​What We’re Looking For

• ​Versatility: You are comfortable switching from a spreadsheet to a customer chat to a marketing brainstorm.
• ​Communication: Fluent and professional communication skills (Arabic/English).
• ​Digital Proficiency: You know your way around e-commerce dashboards, social media tools, and office software.
• ​Detail-Oriented: You notice the small things that others might miss, especially when it comes to customer orders or listing details.

​Job Details

• ​Type: Full-Time.
• ​Workplace: on site
• ​Category: Administration / Customer Service / E-commerce.