Company Description

JAZ Hotel Group, a division of Egypt’s largest travel conglomerate, Travco Group International, is a leading hospitality brand dedicated to creating meaningful and personalized guest experiences. With several unique brands, including JAZ Elite, JAZ, and JAZ Neo, the group offers a range of stays from serene retreats to vibrant and effortless escapes. JAZ Hotel Group is renowned for its warmth, comfort, and authentic service, designed to cater to the diverse preferences of its guests. Wherever the destination, JAZ Hotel Group ensures that every guest experience is memorable and distinct.

Role Description

The Front Office Receptionist is a full-time on-site role located in Alexandria. The role involves managing the reception area, greeting and assisting guests, answering and directing phone calls with professionalism, and providing superior customer service. Additional responsibilities include handling check-ins, check-outs, and reservations, addressing guest inquiries, and coordinating with other departments to ensure a seamless guest experience.

Qualifications

Strong skills in Front Office and Receptionist Duties, including managing check-ins, check-outs, and reservations Excellent Customer Service and Communication skills for building positive guest relationships Proficiency in Phone Etiquette and handling multiple lines smoothly and courteously Strong organizational and multitasking abilities in a fast-paced environment Experience in hospitality or a related field is a plus Proficiency in office software and familiarity with reservation systems Fluency in English; knowledge of additional languages is an advantage