Cookievore is Hiring! ???? We are seeking a friendly, reliable, and customer-oriented Customer Support Representative to join our team. The ideal candidate will communicate effectively in English (minimum B1 level), assist customers with inquiries or issues, and ensure an excellent service experience. You will handle support requests through chat, or phone while maintaining professionalism and empathy in every interaction.
Location: Sheikh Zayed, Giza
Employment Type: Full-time On-site for 1 Month then Hybrid - Rotational Shifts
Key Responsibilities
- Respond promptly to customer inquiries through phone, email, chat, or other communication channels.- Identify customer needs and help them use specific features or services effectively.- Troubleshoot issues and escalate complex problems to higher-level support or technical teams when necessary.- Maintain detailed and accurate records of customer interactions and feedback in CRM tools.- Collaborate with other departments (Sales, Logistics and Operations) to resolve issues and improve customer satisfaction.- Follow up with customers to ensure their issues are resolved.- Provide feedback on recurring customer issues to help improve products, policies, and processes.- Meet or exceed performance metrics such as response time, resolution time, and service level agreement.
Qualifications Required:- Bachelor’s degree (any field).- 1–3 years of experience in customer service, support, or a related field.- Excellent verbal and written communication skills.- Strong problem-solving abilities and attention to detail.- Ability to multitask and work effectively in a fast-paced environment.- Understanding the importance of being a customer support representative and having the ownership skills to make sure that every case is handled properly.
If you think you're a good fit for the position, please send your resume to: [اضغط هنا لمشاهدة البريد اﻹلكتروني]