The Collection and Customer Care Specialist is responsible for managing customer accounts, ensuring timely payment collection, and delivering high-quality customer service. The role combines problem-solving, communication, and negotiation skills to maintain positive customer relationships while meeting collection targets and company policies.
Key Responsibilities:
• Contact customers via phone, email, or other channels to follow up on outstanding payments.
• Resolve billing issues, disputes, and payment discrepancies efficiently.
• Provide accurate information regarding services, accounts, and payment options.
• Maintain detailed and accurate records of customer interactions and transactions.
• Negotiate payment plans and settlements in line with company guidelines.
• Monitor overdue accounts and escalate high-risk cases when required.
• Ensure compliance with company policies, legal regulations, and collection standards.
• Collaborate with internal departments to resolve customer concerns.
• Deliver a positive customer experience while achieving collection targets.