Role Overview

We are hiring a Branch Administrator to manage front-desk operations, parent communication, admissions support, documentation, attendance records, and fee-related coordination. This role is essential in ensuring smooth daily operations and maintaining a high-quality parent experience.

Key Responsibilities

Administrative & Operations Support

• Maintain accurate attendance records for children and staff and submit reports on time
• Manage parent inquiries, admissions pipeline, and ensure proper data entry
• Prepare daily/weekly/monthly reports (occupancy, attendance, admissions, attrition)
• Support the Branch Manager with filing, documentation, checklists, and coordination tasks
• Ensure all branch forms, policies, and procedures are updated and accessible

Admissions & Parent Communication

• Serve as the first point of contact (in person, phone, email, WhatsApp)
• Respond to parent messages
• Support parent tours and orientation sessions with professionalism
• Log parent concerns/complaints and track resolution status

Fee Collection & Documentation

• Support fee collection processes, invoices, reminders, and documentation
• Maintain organized and audit-ready financial records

Academic Administration Support

• Print and distribute lesson plans weekly
• Maintain academic documentation (portfolios, learning journals, assessments)
• Manage academic calendars and scheduling support

Safety & Compliance

• Maintain visitor logs, sign-in/out, and authorized pick-up verification
• Document incidents and escalate serious concerns immediately
• Ensure confidentiality of all child and family information