Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
Job Summary We are seeking a passionate and talented Omnichannel Engagement Specialist to join our dynamic team. The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.
Key Responsibilities
Develop and lead the omnichannel engagement strategy for the Saudi cluster aligned with global direction. Design and implement customer segmentation models based on HCP behavior, prescription data, and engagement insights. Build targeted engagement blueprints for each segment, defining optimal channel mix, frequency, and personalization approach. Monitor HCP interactions and inquiries and ensure responses are delivered within agreed service level agreements (SLAs). Analyze engagement performance metrics and optimize strategies to maximize effectiveness and ROI. Design and execute end-to-end omnichannel campaigns aligned with business and behavioral objectives. Develop, localize, and adapt multimedia content including emails, interactive modules, videos, and digital assets for the Saudi market. Orchestrate integrated deployment across digital, virtual, and email channels to ensure seamless customer journeys. Collaborate with Medical, Regulatory, and Marketing teams to ensure content compliance and brand alignment. Track campaign performance and continuously enhance content effectiveness and engagement impact. Conduct monthly physical visits to key accounts in Saudi Arabia (minimum one visit per month). Build and maintain strong relationships with healthcare stakeholders through face-to-face engagement. Represent the company at major medical conferences, exhibitions, and industry events in Saudi Arabia Key Requirements
Bachelor's degree in pharmacy, Life Sciences, or related field (MBA is a plus)3+ years of pharmaceutical commercial experience (sales and/or marketing), including 2+ years in omnichannel or digital roles Strong expertise in customer segmentation, behavioral targeting, and data-driven engagement strategies Proven experience in omnichannel campaign execution and content development Hands-on experience with platforms such as Veeva, Salesforce Marketing Cloud, and analytics tools Solid knowledge of Saudi healthcare regulations and market dynamics Strong analytical, stakeholder management, and communication skills Fluent in Arabic and English