Job Title: Social Media Coordinator
About the Job
We are looking for a creative and organized Social Media Coordinator to join the Oya team. In this role, you will be the mastermind behind our digital presence, with your primary responsibility being to craft creative ideas and compelling copy that reflects our values ​​of trust and assurance. 

You will work closely with graphic designers and production companies to guide them in executing your vision, while you manage the day-to-day posting and engagement with our community of buyers and suppliers to ensure an exceptional user experience.

Job Responsibilities

• Develop and implement a comprehensive monthly content calendar that includes writing compelling copy and producing short videos that specifically focus on Oya's value proposition of trust, assurance, and operational excellence in the B2B market.
• Actively manage all of the company's social media channels (LinkedIn, Facebook, Instagram) by monitoring comments and direct messages daily to ensure that every inquiry from a supplier or buyer receives a prompt, helpful, and appropriate response that fosters long-term trust in our platform.
• Collaborating with marketing and sales departments to translate complex B2B strategies and product updates into simplified, engaging posts and hashtags that resonate with our target audience of business owners and merchants, thereby increasing brand awareness and attracting users.
• Monitoring and analyzing social media performance metrics to identify audience engagement trends and sentiment, and delivering actionable weekly reports that help us refine our messaging, enhance our customer service approach, and build community.
• Engaging with relevant industry conversations and trending topics by participating in discussions and groups where our target audience is active, solidifying Oya's position as a thought leader and trusted partner in the digital transformation of the e-commerce industry.