Job Purposes:

The Account Manager is responsible for managing client relationships, leading day-to-day operations, and ensuring the successful delivery of campaigns. Acting as the main point of contact for clients, the Account Manager balances strategic thinking with flawless project execution. This role might mentor junior team members and collaborate closely with internal departments to maintain high-quality standards, client satisfaction, and account profitability.

Dimensions:

• Financial: Responsible for input and monitoring of financial estimates, budgets, and profitability tracking for assigned accounts

• Non-Financial: Responsible for client servicing quality, internal coordination, and team development within assigned projects.

Responsibilities and Tasks:

• Manage day-to-day operations and serve as the primary client contact on accounts/projects.

• Lead on the execution of projects/campaigns from brief to final delivery.
• Development of briefs, budgets, and timelines.
• Lead meetings both internally and externally with clients.
• Identify growth opportunities within existing accounts.
• Provide strategic input during planning and creative development, ensuring the work aligns with client objectives and brand strategy.
• Report all financial matters related to their respective accounts as per the agency processes.
• Support supplier contract negotiations and execution, ensuring compliance, cost effectiveness, and alignment with project requirements.
• Do and ensure the accurate and timely posting of social content across designated platforms, adhering to the approved content calendar and brand guidelines.
• Handle conflict resolution and problem-solving within accounts to ensure smooth collaboration and client satisfaction.
• Report on account financials as per agency processes.

Work Contacts:

• Internal: Account Management, Strategy, Creative, Studio, Media, and Finance Teams.
• External: Clients, Production Houses, Suppliers, and External Partners.