Jobs / Engineering Jobs / Service Advisor Engineer
Full Time
AL SHAL -
Egypt , Gharbia
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AL SHAL
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Job Details

Experience 4 to 6 years
Salary 11500 EGP - 13000
Employment Full Time
Gender Male
Education Not Specified","translations":{"name":{"ar":"غير محدد","en":"Not Specified
Category Customer Service
Industry Automotive
  • Act as the primary point of contact for customers seeking vehicle service, maintenance, or repairs.
  • Assess customer needs, accurately diagnose vehicle issues, and provide technical advice and recommendations.
  • Coordinate with workshop technicians to ensure timely and efficient completion of service orders.
  • Prepare detailed service estimates, explain repair processes, and obtain customer approvals.
  • Monitor the progress of ongoing repairs and keep customers informed about status updates.
  • Ensure all service documentation, records, and invoices are accurately completed and maintained.
  • Handle customer inquiries, resolve complaints, and ensure a high level of customer satisfaction.
  • Promote additional services, maintenance packages, and genuine spare parts to customers.
  • Collaborate with parts and inventory teams to ensure availability of required components.
  • Adhere to company policies, safety standards, and quality assurance protocols at all times.

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About AL SHAL
Egypt, Gharbia
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