Job Purpose:

To manage the first level technical support of all the HR systems (e.g. Performance Management, Taleo Recruitment, and Oracle) for all employees to ensure that all provided services are within the acceptable standards and ensure work continuity. In addition, review all the created/uploaded data to ensure having accurate and reliable data and mitigate risk.

Key accountabilities:

HR Systems Support

1. Manage the quality of service delivered to the end-user and ensure that the pending cases are closed in a timely manner to ensure employee satisfaction.

2. Ensure that the data create/uploaded in the HR systems are aligned with the latest approved structure and ensure that all the relevant approvals are in place to ensure quality of data.

3. Ensure that all employees’ related data and HR records are updated on the HR system (oracle EBS, performance management system, Taleo).

4. Consolidate the conducted testing outcome of any developed application in alignment with the relevant HR stakeholder to ensure proper implementation of the newly developed solution.

5. Conduct regular training, awareness sessions, and briefings to the team on new changes and deployments that may enhance the team’s productivity and efficiency.

6. Supervise the performance management cycle on oracle system end-to-end to ensure that the system is functioning properly from the technical perspective.

7. Manage the leaves framework module to ensure an efficient absence management process by making sure that all the relevant data is obtained from the relevant teams (SOC team & Corporate Services), by reviewing the processed data, and sending the appropriate communication to the employees.

8. Review the ‘Status Monitor’ on Oracle & Taleo systems in order to ensure that all errors are resolved or take the required action to escalate the issue to the second level of support if needed.

9. Supervise the HR systems and applications’ projects coordination in terms of following up on HR stakeholders to ensure that milestones target dates are met.

Qualifications & Experience

• Bachelor’s degree of Commerce, Business Administration, Accounting, or its equivalent is required
• Minimum 4 – 5 years of experience in the Information Services Industry

Skills

• Very good command of English & Arabic languages
• Time management & Team work skills
• Communication skills
• Writing, Reporting & Analysis Skills
• Delivering results & meeting customer expectations