As a Senior Customer Service at Aramex, you will be the primary point of contact for all VIP shipping requests, ensuring exceptional customer experiences. You will manage inquiries, coordinate with internal and external stakeholders, and proactively resolve issues throughout the shipment lifecycle to uphold Aramex's commitment to reliability and service excellence.

• Serve as the main point of contact for all shipping requests, delivering high-quality support and responsiveness that aligns with Aramex's service standards. 

• Assist customers with tracking their shipments, addressing outstanding issues, and providing timely status updates. 

• Oversee the entire shipment lifecycle, collaborating with relevant teams and external partners to ensure on-time deliveries. 

• Provide proactive updates to customers on shipment status, exceptions, and resolutions for any incidents, enhancing customer satisfaction. 

• Manage inquiries related to tracking and tracing shipments, ensuring accurate information is delivered promptly. 

• Ensure adherence to all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) established with allocated customers. 

• Record and address customer complaints, ensuring effective and timely resolutions. 

• Escalate issues as necessary and delegate tasks to appropriate functions to achieve swift resolutions. 


• Preparing Analysis on how Aramex perfor


• Attending Weekly/monthly meeting with VIP customers


• Act as the primary contact for customer claims, guiding them through the notification and documentation process while ensuring all necessary claims documents are provided.  

• Bachelor’s degree in business administration, logistics, or any relevant field. 

• Extensive experience in customer service or customer success roles, preferably within the logistics or shipping sector (3+ years)


• Excellent English Verbal & Written skills.