Company Description

RAYA Customer Experience (RAYA CX) specializes in next-generation BPO and customer experience management for clients across diverse industries. Established in 2001, the company serves as a trusted partner for customer service, technical support, and global solutions delivery to Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Operating from highly skilled labor markets, RAYA CX offers integrated business process outsourcing solutions powered by advanced technology, innovative strategies, and a commitment to continuous improvement. The company is dedicated to delivering superior customer experiences and maintaining its reputation for excellence.

Role Description

This is a full-time on-site role for Dutch Speakers (C1 level) located in Qesm 2nd 6 October. The responsibilities include handling customer inquiries, providing accurate and efficient support, resolving issues in a timely manner, and ensuring customer satisfaction. Employees will communicate effectively with clients in Dutch to address their needs and offer tailored solutions. Additionally, the role may involve collaborating with team members and taking part in ongoing training sessions to improve service quality.

Qualifications

Fluency in Dutch (C1 level) and strong communication skills in both written and spoken form Customer service and problem-solving skills with a customer-first attitude Adaptability, time-management abilities, and multitasking skills Proficiency in using basic computer applications and ability to quickly learn new tools or platforms Previous experience in customer support or related roles is a plus Capacity to work effectively in an on-site team environment A high school diploma or equivalent; higher education is an advantage Salary 65K.