Job Purpose:

• To achieve monthly targets assigned.

  
  

• To ensure that all Retention activities are directed at meeting assigned targets.

  
  

• To develop and implement Retention strategies and objectives as well as set challenging Retention target and ensure that these targets are achieved. 

  
  

• To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns. 

  
  

• To drive cross sell effort.

  
  

Key Result Areas:

• Analysis of leads received.

  
  

• Conversion of leads into Retain

  
  

• Updating all the systems as per the call with the customer.

  
  

• Processing of the request or offer given to the customer.

  
  

• Constant follow up with the department concerned whether the process is delayed or not fulfilled as per the customer’s request. 

  
  

• Handling of all customer issues and resolving the same at the earliest and highlight them to TL. 

  
  

• Maintaining all records of approval, requests and reports handled.

  
  

• Compilation of daily and monthly reports and MIS for the team.

  
  

Knowledge, Skills and Experience:

• University Graduate.

  
  

• 1-2 years’ experience in similar work environment.

  
  

• Preferably has a practical marketing background.

  
  

• Have strong Sales and customer focus and ability to think creatively and work under pressure.

  
  

• Excellent presentation skills.

  
  

• Good team player with driven attitude.

  
  

• Business sensitive.

  
  

• Have analytical and computer skills.

  
  

• Adaptable and versatile.