Regional Quality Director

Full Time

isis hammer company -

Egypt , Giza

--

Apply on the Job Website

Job Details

Experience 7 to 15 years

Salary 80000 EGP - 100000

Employment Full Time

Education Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree

Category Restaurants

Job Summary
The Regional Quality Director is responsible for leading and standardizing quality, service excellence, and brand compliance across pyramisa Hotels’ portfolio within the assigned region. This role ensures consistent guest experiences, operational excellence, and adherence to pyramisa Hotels’ brand standards, hospitality best practices, and regulatory requirements.
Key Responsibilities
Quality & Brand Standards
Lead the implementation and continuous improvement of pyramisa Hotels’ quality and service standards.
Conduct regular quality audits, brand inspections, and guest experience evaluations.
Identify gaps and drive corrective action plans across properties.
Guest Experience Excellence
Analyze guest feedback, online reviews, and satisfaction metrics.
Partner with hotel leadership to strengthen service culture.
Lead initiatives to improve guest satisfaction and brand reputation.
Compliance & Risk Management
Ensure compliance with hospitality regulations, health & safety standards, and hygiene protocols.
Support crisis management and service recovery strategies.
Oversee quality-related incident investigations and corrective actions.
Training & Development
Develop and support quality and service training programs
Coach and mentor General Managers and department heads.
Promote a culture of continuous improvement and accountability.
Reporting & Analytics
Establish KPIs and dashboards related to quality and guest satisfaction.
Prepare and present quality performance reports to senior leadership.
Use data-driven insights to guide improvement initiatives.

Similar Jobs

Apply on the Job Website

Regional Quality Director

Job Details

Similar Jobs

About isis hammer company